Refund policy

Exchange & Refund Policy

At BCRE8IVE, every T-shirt is thoughtfully prepared and quality-checked before dispatch.

We want you to feel confident about every purchase. We currently offer exchanges on eligible products, subject to the conditions below.

1. Size Exchange

If you have ordered the wrong size, you may request an exchange within 7 calendar days of delivery.

To qualify for a voluntary size exchange:

  • The T-shirt must be unused, unworn and unwashed.

  • The product must be in its original condition.

  • Original garment labels must remain intact.

  • The item must be free from stains, odours, alterations or damage caused after delivery.

  • The requested replacement size must be available.

Only one voluntary size exchange is permitted per item.

All exchange requests are subject to verification and approval.

2. How to Request an Exchange

Once the exchange-request feature is available in your BCRE8IVE account, you can:

  1. Log in to your BCRE8IVE account.

  2. Open My Orders.

  3. Select the relevant order.

  4. Choose the available exchange-request option.

  5. Provide the reason and requested replacement size.

  6. Submit your request.

Our team will review your request and provide further instructions.

If the exchange-request option is unavailable, please contact us at bcre8ive2026@gmail.com with your order number and exchange details.

Please do not send products back without receiving instructions from us.

3. Exchange Shipping Charges

Applicable courier charges for voluntary size exchanges will be communicated before the exchange is confirmed.

Where a product is confirmed to be defective or incorrect due to an error on our part, BCRE8IVE will arrange the appropriate resolution without charging the customer for the return shipment.

4. Returns and Refunds

We do not accept returns for refunds due solely to a change of mind, personal preference or an incorrect size selection.

Eligible size exchanges are available according to this policy.

This policy does not limit any rights or remedies available under applicable consumer protection laws.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

Provide your order number, a description of the issue and relevant photographs.

We will review the concern and arrange an appropriate resolution, which may include a replacement, refund or another applicable remedy.

Customers will not be charged return shipping for confirmed defective or incorrectly supplied products.

6. Exchange Availability

All exchanges are subject to stock availability.

If your requested replacement size is unavailable, our team will contact you to discuss the available options.

7. Exchange Processing

Once an exchange is approved, we will provide instructions for returning the original product.

The replacement will be prepared after the original item has been received and verified, unless otherwise communicated.

As our T-shirts are prepared in-house, please allow additional processing time for replacement orders.

8. Contact Us

For exchange-related questions or assistance:

Email: bcre8ive2026@gmail.com

Instagram: @bcre8ive.official

BCRE8IVE — Crafted to inspire. Made to express.

 

Note : 

Original Packaging Requirement

For size or preference-based exchanges, the T-shirt must be returned unused, unwashed, with its original tags attached, and along with the original BCRE8IVE packaging bag.

The packaging bag must be returned intact, clean and in reusable condition. Please do not discard, tear or alter it until you are certain you wish to keep your purchase.

The outer courier shipping bag does not need to be retained. Customers may use suitable secure outer packaging when sending an exchange.

Missing or damaged original branded packaging may affect eligibility for a size or preference-based exchange. This condition does not limit applicable consumer rights for defective, damaged or incorrectly supplied products.